Three, how can a firm leverage non-monetary reward as an effective driver for staff motivation? It has been established that salary (monetary rewards) is not the number one motivator of an employee. Compensation and benefits should cover other aspects of non-monetary rewards which are specific to each individual as this will impact employee motivation and therefore boost the firm retention capacity. Compensation does not just come from salary, it can be from commissions, bonuses, building financial rewards based on company performance. Gilley et al (2009, ) note that if employees do not believe that their employer is committed to their well-being, they are less likely to be engaged and committed to the organization; moreover, they are more likely to leave that employer. The ability of a firm to leverage non-monetary reward is exploits further in the dissertation.
Total Quality Management in Hotel Industry in Kuwait
1. TQM concept Introduction and Analysis
Total quality management (TQM) is a management philosophy that focuses on embedding the principles of quality and commitment of all company’s members to long-term success through customer satisfaction and corporate citizenship. Under TQM, stakeholders’ needs are met without violating ethical norms and rules. The foundations of TQM include customer-focused organization, leadership, employee involvement, process approach, system approach to management, continual improvement, factual approach to decision making, and mutually beneficial supplier relationships (Chartered Quality Institute, 2008).